Telephone Support

The internet and better call-routing technology has led to some of the UK’s largest companies outsourcing telephone support roles to home workers.

Home based telephone support opportunities are increasing as more and more companies realise the benefits of outsourcing their customer support needs to home workers.

Arise

Arise provides telephone support opportunities for home based workers in customer service, technical support and sales. The application process and requirements are quite intense, and work can sometimes be scarce, though certainly worth a look for those interested in this type of home working.

Deya

Deya specialises in delivering directories and catalogues to homes and businesses across the UK.

Routes are checked to ensure customers have received their directory in the proper manner. This is done by recruiting Routecheckers, who work from home and are responsible for telephone checking the delivery of directories and catalogues in a particular area.

As a routechecker, you access telephone numbers via the website portal, call customers and ask whether they have received their directory, and if so, how it was delivered. Responses are submitted via a web form.

Routecheckers need to have a broadband internet connection and telephone line with rental paid to BT. A prefix is entered so that calls are routed via Deya’s telecom company, meaning that there is no cost to the Routechecker for making the calls.

Most routechecking is done in the evenings between 5pm and 8pm, although there may be the occasional requirement to make some calls during the day, for example to business customers. You would need to be available most evenings during a 14 day period when the distribution is taking place.

If you are interested in becoming a Routechecker, the application form can be accessed here…

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